RETURN & REFUND POLICY
Welcome to rovynnx.
At rovynnx, we strive to provide a fair, straightforward, and transparent experience when customers need to return a product, request a refund, cancel an order, or report a problem with a purchase.
This Return & Refund Policy outlines our return eligibility requirements, return procedures, shipping cost responsibilities, refund processing timelines, and the options available for exchanges and replacements.
We encourage customers to review the following information before submitting a return or refund request.
1. 180-DAY RETURN PERIOD
At rovynnx, eligible purchases may be returned within:
180 calendar days from the date of delivery.
To qualify for a standard return, the following conditions generally apply:
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The return request must be submitted within the applicable 180-day period.
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The product should remain unused and in its original or substantially similar condition.
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Original packaging, accessories, and included components should be provided where applicable.
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Valid proof of purchase, such as an order number or confirmation email, must be available.
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Any additional product-specific return conditions disclosed before purchase must be satisfied.
Products that do not meet these requirements may not qualify for a standard return unless applicable consumer protection laws provide otherwise.
The 180-day period refers to the time available to request an eligible return.
A 180-day return period does not automatically mean that every return includes free return shipping.
Return shipping responsibilities depend on the reason for the return and any applicable free-return offer.
2. HOW TO REQUEST A RETURN
Customers wishing to return a product should first contact our customer support team.
Customer Support Email:
Business Phone:
+86 13787317807
To help us review your request efficiently, please provide:
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Your order number;
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The name or description of the product;
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The reason for requesting a return;
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Relevant photographs or videos, where appropriate, particularly for damaged, defective, incorrect, or materially different products.
Our customer service team will review the information provided and explain the next steps.
If your return request is approved, we will provide the designated return address and applicable shipping instructions.
Please contact our support team and obtain return instructions before sending any products back.
3. RETURN ADDRESS AND SHIPPING INSTRUCTIONS
The location designated for returns may be different from our registered business address.
After reviewing an eligible return request, our customer support team will provide the appropriate return destination and detailed instructions.
Please do not send returned products directly to our registered business address, suppliers, or manufacturers unless specifically instructed to do so.
Sending an item to an incorrect or unauthorized address may delay the return process.
Customers should retain their shipping receipts and tracking information until the return has been completed.
These procedures do not restrict mandatory consumer rights.
4. RETURN SHIPPING COSTS
Responsibility for return shipping expenses depends on the circumstances of the return.
Customer Preference Returns
Customers may request an eligible return for personal reasons, including:
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Changing their mind about a purchase;
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Ordering the wrong product;
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Selecting an incorrect size, color, style, or quantity;
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No longer needing the item;
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Other preferences unrelated to product defects or fulfillment errors.
For these returns, customers are generally responsible for the applicable return shipping costs unless a free-return shipping offer expressly applies.
Damaged, Defective, Incorrect, or Misdescribed Products
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description, rovynnx will review the issue and provide an appropriate resolution.
Depending on the circumstances, available solutions may include:
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A replacement product;
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An eligible refund;
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An authorized return;
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Another appropriate customer service resolution.
Customers will not be required to pay additional return shipping expenses resulting from a qualifying product defect or fulfillment error caused by us.
If we require the affected item to be returned, we will cover the necessary return shipping costs.
Restocking Fees
rovynnx does not charge restocking fees for eligible returns.
5. DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If you experience a problem with a delivered order, please contact our customer support team as soon as reasonably possible.
Email:
When contacting us, please include:
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Your order number;
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A description of the issue;
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Relevant photographs or videos where available;
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Packaging photographs if the item arrived damaged.
After reviewing your request, we may provide an appropriate resolution, including a replacement, refund, authorized return, or another suitable solution.
Our review will consider the nature of the issue, the information provided, and applicable consumer protection requirements.
Nothing in this section limits rights or remedies that cannot legally be excluded.
6. REFUND PROCESSING TIME
Once an authorized return has been received, we will inspect the item and determine whether it meets the applicable return conditions.
Customers will be notified of the refund decision after the review has been completed.
For approved returns, refunds are generally issued to the:
Original payment method within 5–10 business days after the returned product has been received and inspected.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
For approved refunds that do not require a product return, we generally initiate the refund within 5–10 business days after approval.
Any shorter refund period required by applicable law will take precedence.
7. REFUNDS NOT RECEIVED
If you have received confirmation that a refund was issued but the funds have not appeared in your account, please first check the original payment method used for the purchase.
You may also contact your bank, card issuer, or payment provider to determine whether additional processing time is required.
If you still cannot locate the refund, please contact:
Include your order number and any available refund confirmation details.
Our customer support team will review the available information and assist with the next steps.
For security reasons, please do not send complete payment card numbers, passwords, or card security codes by email.
8. ORDER CANCELLATIONS
If you would like to cancel an order, please contact us as soon as possible.
Customer Support Email:
Please include your order number and a clear explanation of your cancellation request.
Cancellation requests are generally easier to accommodate before an order enters fulfillment or shipment preparation.
Once processing, packaging, or shipping arrangements have progressed, cancellation may no longer be possible.
Orders that have already been dispatched generally cannot be cancelled through the standard cancellation process.
After delivery, customers may request an eligible return in accordance with this policy.
If an order is successfully cancelled after payment has been collected, the applicable refund will be issued to the original payment method.
Approved cancellation refunds are generally initiated within 5–10 business days after approval.
Nothing in this section limits cancellation rights required by applicable law.
9. RETURNS THAT MAY NOT QUALIFY
A standard return request may be declined under circumstances including:
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The request is submitted after the applicable 180-day return period;
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The product has been materially altered, damaged, or misused after delivery;
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The item does not meet the applicable return eligibility requirements;
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Valid purchase information cannot be verified;
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The product was sent to an unauthorized return address and cannot reasonably be located;
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Additional product-specific return restrictions disclosed before purchase apply.
If a return does not qualify, our customer support team will explain the reason and any available alternatives.
These conditions do not override mandatory consumer rights relating to defective, damaged, incorrect, incomplete, or materially misdescribed products.
10. REFUND METHOD
Approved refunds are generally returned to the original payment method used to complete the purchase.
Refunds are not normally transferred to a different credit card, bank account, digital wallet, or payment account unless required by applicable law or otherwise agreed.
If the original payment method is no longer available, please contact our customer support team to discuss the available options.
11. EXCHANGES AND REPLACEMENTS
Depending on product availability and the circumstances of the request, rovynnx may offer an exchange or replacement for an eligible item.
Exchange and replacement arrangements may depend on:
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Product availability;
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The condition of the original product;
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The reason for the request;
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Relevant order details;
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Applicable consumer rights.
If an item arrives damaged, defective, incorrect, or materially different from its description, we will review the available remedies and provide an appropriate resolution.
A replacement will not override a customer's right to a refund where applicable law provides one.
For assistance, please contact:
12. RETURN AUTHORIZATION
Before sending an item back, customers should contact our customer support team to receive the appropriate return instructions.
After reviewing an eligible request, we will provide:
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Return authorization or confirmation;
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The designated return address;
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Relevant packaging and shipping instructions;
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Any additional information required to complete the return.
Please retain your return shipping receipt and tracking number until the process has been completed.
If you experience difficulties completing an authorized return, please contact our support team for assistance.
13. CONSUMER RIGHTS
This policy describes the standard procedures for returns, refunds, exchanges, replacements, and cancellations at rovynnx.
Nothing in this policy is intended to exclude, waive, or improperly restrict consumer rights, statutory warranties, guarantees, or remedies that cannot legally be limited.
Where mandatory legal requirements provide additional protections, those requirements will apply.
14. CONTACT INFORMATION
For assistance with returns, refunds, cancellations, exchanges, damaged products, incorrect orders, missing items, or other after-sales matters, please contact us.
Brand Name:
rovynnx
Legal Company Name:
Shijiazhuang Xinmai Zhongxiang Technology Co., Ltd.
Website:
Business Address:
Room 227, Jingwei Times Business Building
No. 228 North Second Ring West Road
Lianmeng Subdistrict, Xinhua District
Shijiazhuang, Hebei Province, China
Customer Support Email:
Business Phone:
+86 13787317807
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
For inquiries regarding an existing purchase, please include your order number and a brief description of your request.
rovynnx is owned and operated by Shijiazhuang Xinmai Zhongxiang Technology Co., Ltd.